In response to recent SIM regulation, telecom giant Smart takes a proactive approach to assist its subscribers.
The country’s leading wireless service provider, Smart Communications, has ramped efforts to provide comprehensive assistance to its subscribers during the SIM card registration regulation ‘grace period.’ This initiative comes after the recent law passed requiring all mobile phone users to register their SIM cards as part of a national security measure.
Smart Communications has made extensive preparations to help its users comply with the new requirement, recognizing the significant number of subscribers who might be affected. The telecom giant launched a dedicated ‘Subscriber Assistance Program’ to ensure a seamless transition for all its users during this regulatory change.
“Customer experience remains our top priority, and we are committed to making this process as simple and hassle-free as possible,” said Juan Dela Cruz, VP of Customer Experience at Smart. “Our subscriber assistance program aims to guide our customers through each step of the new SIM registration process.”
In addition to one-on-one assistance at all its branches nationwide, Smart has enhanced its digital platforms to support online SIM registration. The move is intended to allow subscribers to comply with the new regulation at their convenience, reducing the need for in-person interactions.
Furthermore, Smart has deployed mobile registration vans in remote and under-served areas to reach subscribers with limited access to its physical stores or digital platforms. This initiative underscores the company’s commitment to ensuring that no subscriber is left behind in the face of these regulatory changes.
As the grace period continues, Smart encourages all its subscribers to take advantage of their proactive assistance measures. By doing so, customers can avoid potential service disruptions once the SIM registration regulation takes effect.
“We are all in this together, and we are here to support our subscribers every step of the way,” Dela Cruz assured.
With this initiative, Smart Communications reaffirms its commitment to delivering excellent customer service, even amidst regulatory changes. Their proactive approach is a model for other telecom providers navigating similar compliance waters.